Any help? Samsung hw-j6500; hw-j6501 curved soundbar, wireless subwoofer (ps-wj6500 / ps-wj6501) volume will go up or down then goes into mute setting and will not do anything unless pull power source and then volume will work then instantly goes to mute, we keep getting a message saying that our speaker is connected do you want to send the network information to our TV. Any other setup would create issues with one device or the other. All the buttons seem fine, and don't stick. Smart Sound is activated by pressing “sound effect” and holding for 5-10 seconds with sound bar remote. Press the Source button on the remote and select Aux, which is displayed on the sound bar's screen. To resolve this, disconnecting the power cable that connects to the back of the sound bar, waiting 30 seconds, and then reconnecting. It is possible that the Remote and the TV might get De-Syncronized due to which the Volume Control feature might get disabled. If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and … In my case, the one connect box is in a closet with all the AV equipment. The ARC TV input was not producing sound or staying on the input after shutting down TV for a few hours. **NOTE** Prices in the video are subject to change at any time.- R.R. For that: Turn on the TV and grab your remote. Press the LG TV Button on the remote control. The sound bar works but the bass box does not . Do you have another TV you can connect it to? Lost the sound to the samsung sound bar tried everything unplugging switching of, nothing works? Never had any problems with my soundbar until the other day. When you connect only with an optical audio cable, functions which require an HDMI connection, such as power interlock and volume control with the TV remote, won't be possible. … You want to be sure the TV is not muted. Maybe the device you were listening to connected to another Bluetooth device you were paired with and dropped your sound bar. Turn box back on, you should have sound. Still get regular sounds but under current of thumps is distracting. I called Comcast, they said call Sceptre. Bit confused please help. The remote control works fine, but does feel a bit cheaper that the original (which met an untimely end due to my dog confusing it with a toy). Simply moving the 3.5mm cable can sometimes solve this issue. I have a Samsung HW-K430. Sadly I had already purchased a replacement remote:( . I cannot get the volume to stay on. I guess Samsung doesn't expect you to use their universal remote with a sound bar. Worked until yesterday. For every press of any button on the remote, there should be a bright light that would register on the LCD screen of the camera. Just stopped working. It sounds silly, but make sure the Samsung sound bar isn't muted and that the volume is turned up. Have you checked the outlets? The TV Technician I'm going to connect you with knows all the tricks and shortcuts. I cannot get the sound to work. You should see b&w menu page. For every press of any button on the remote, there should be a bright light that would register on the LCD screen of the camera. Remote will not operate. I would have to factory reset my HW-Q80R soundbar to get the sound working again. It usually syncs up after that. i just recently also had this issue and had it resolved and now works great again. Some commercials are softer, but not all. The Soundbar is not turning on - display and remote both - but the speakers are providing sound via my Samsung TV (on external speaker mode).
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