Well, once we were in icy driving conditions in Colorado, we discovered the car was actually a front-wheel drive car by asking the host for any tricks to get the 4-wheel drive to work. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. My boyfriend who was an approved driver was driving. This review is for the Turo customer service runaround I received. Write a review Write a review Reviews 5,406 Write a review. I was an early adopter of Airbnb since I was looking for ways to save money when I travel. One step closer in Louisiana. I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. Once accepted, a pick up location will be picked if it isn’t already determined. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. Featured Most Recent Highest Grade Lowest Grade Most Helpful With Photo Test Verified. A f***ing day!!! Feb 07, 2020 Marisel. Job Security/Advancement . Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. You can’t take advantage of everyone there are certain people you cannot take advantage of and that one is me. By  Additional Fees . “Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. Turo Overview. I can’t seem to take it off the account . Add car to favorites. Add car to favorites. Its a joke of a company. © 2021 Trustpilot, Inc. All rights reserved. However, sometimes prices and terms of the products are changed by the provider without notice. If you read something you feel is inaccurate or misleading, we would love to hear from you. The vehicle was disabled because the key fob had corroded and burnt out internally and there was no other way to gain entry or start the car. If you want to talk on the phone with someone like I did you’ll have to schedule it days out and even then they give you only a 15 minute slot for the conversation. Check out what 8,377 people have written so far, and share your own experience. used it on my holiday to Canada from Scotland and it was easiest thing to book. I cant reach anyone by phone or chat. as of this writing, it has the following user-generated review ratings: Consumer Affairs: 4.4/5 rating from 2,000 reviews Best Company: 4/5 rating from over 1,200 reviews This is a 3rd party service w a mindless customer service who doesn't own or take any responsibility .$640 for 2.2 days.Do yourself a favor and go w a real car rental company, much cheaper and at least you won't get stranded. 4) The claims process comes back with a these following “details” and a bill for $500 per the insurance policy: “Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00”. Featured. | Read 81-100 Reviews out of 7,524 In the meantime I was charged $500 . Skip To Content. No explanation was given however. This week they charged my card for $560 . What! Those listing their cars are obviously hoping to make additional money, but some of turned it into a full-time business. If and when I rent a vehicle from any person from Turbo and they claim that there’s a scratch or a little crack on the windshield that was not there before me renting it I swear they will not get $1 from me. Turo is a company that allows you to make money by renting your car out to its members. 3-We have met many great people along the way. There are 332 customers that Canada Travel Specialists, rating them as excellent. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. If you consider insurance charges, it's … There is no price they can pay for the lost day or degraded experience of our trip that I as a single mom saved for an entire year to take. Recent recommendations regarding this business are as follows: "Stay away! My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. Turo is a company that allows you to make money by renting your car out to its members. When I went to complete the update an error popped up on the website. Obviously, with first being told it was covered and now this flip flop saying it isn’t, I am not trusting a representative’s word without seeing how they are characterizing the damage. Do you agree with Turo’s star rating? No official language from the company, just representatives saying this is what it is. Why because I would not put up the shit with the owner of the vehicle or the insurance company or the company Turbo. The price was about half of any of the well known names. Voice your opinion today and hear what 7524 customers have already said. ", "Anything else but Turo", "Turo’s customer service isn’t helpful … He pulled over and we got his insurance and contact info. Turo Is great. 93 dollars to fix the damage on Mercedes bumper! When i got out of Toronto airport i sent a quick message to the guy i was renting from and two minutes later he pulled up threw me the keys and i was off. MoneySense’s goal is to provide the most relevant and up-to-date information as possible but, with all things you read on the internet, it is recommended you read critically and cross-reference with your own sources, especially before making any financial decisions. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. I called back and the new customer service agent was magically able to help, but said the issue would have to escalated to a higher person, and I would receive follow-up via email. The call reference number is XXXXXXX). I swear, as a society, we get dumber by the decade. Rating Details. !Turo wants me to give them money for using the turo app. Both convenience and communication were spot on! Before signing off, I made it clear I wanted to cleaning fee added, and the additional discount applied. The app was a seamless experience and the handoff was well coordinated. It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.” This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. 117 reviews ; 36 reviews ; 24 reviews ; 20 reviews ; 51 reviews ; Turo reviews . Check out what 8,541 people have written so far, and share your own experience. Turo is a service I’m very excited about. It’s pretty straight forward. Open any of these notification to rate your trip and leave review comments. Home Car rental alternatives Canada - Toronto. I didn’t get a chance to do anything! That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 5,406 • Great . Then, I did not hear from him for several days. Your message. The host we had was great and very communicative. I would like to expose the fraudulent treatment I received by TURO the car sharing company. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. Welcome to our Turo coupons page, explore the latest verified turo.com discounts and promos for January 2021. Fast forward and the owner and Turo are not going to reimburse me for the new tire I bought for the car. Do you agree with Turo's TrustScore? While I was searching vehicl… I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. With each Turo protection plan, you’re covered with liability insurance from Liberty Mutual provided through Turo Insurance Agency — up to $750,000 for the Premier plan. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. 4.2 ★ ★ ★ ★ ★ 84 % Recommend to a Friend. My car was impounded for 30 days TWICE! If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 7,524 • Great . not a result of an accident or third party damage). From start to finish the process was easy. Drop off was just as easy hand the keys back at the airport and done. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. MoneySense continues to update and make changes to correct any factual errors. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. Thank you for such a great service. The sharing economy applies to just about everything these days, so it’s only natural that a major service came to car rentals. Turo’s business performance has been impressive in the face of Covid, … I called Turo and the owner right away and relayed information. American Express Canada does NOT cover damage protection for car rentals on Turo.com. TURO’s final answer is that I have to pay $200 to go to arbitration!!! People would drive my car 1000 miles in 2 days and think I shouldn't charge them extra. Read our community guidelines. CA$47/day. Rented a car for a week- get a flat tire and have to go and fix this. Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." Voice your opinion today and hear what 5406 customers have already said. Think of it as an Airbnb, but for cars. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some All forums . Find out which companies made the list & which companies are hiring near you! Standard rates apply when calling from outside those areas. Search listings from Truro Used Car Centre in Truro to find the right vehicle for you. A Treasure of a Park. They have several phone numbers. The company is unique in that its services function much like an Airbnb for rental cards, save for the fact that, in most cases, you have to meet the car’s owner in order to pick up the keys at the beginning of the rental and drop them off when the rental period concludes. Turo was first mentioned on PissedConsumer on Mar 07, 2016 and since then this brand received 373 reviews.. Turo ranks 25 of 358 in Rentals category. Turo does have a two million dollar insurance package available to renters, but I would look into the fine details and find out what exactly your vehicle is covered for. Share on Email, Your email address will not be published. Your email address will not be published. The company boasts a community of over 10 million people and more than 350,000 vehicles available. For more information, please read, How do I get a dealer to honour a car warranty? Advertise United States (EN) Estados Unidos (ES) Canada (EN) Canada (FR) United Kingdom My account. You’ll set your own daily price and any discounts or delivery fees, within Turo’s limits. Turo is an amazing car rental site Turo is an amazing car rental site. Do you agree with Turo's TrustScore? Moreover, to repeat myself again, an individual told me it would be covered over the phone. I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. Please contact us. Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. Turo is a legitimate car-sharing business. We’ll continue to prompt you to enter a review and alert you when the review window is closing. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. Ask a question Recent Conversations. Get answers to your questions . I would use Turo again. Share on Reddit Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. As of October 2019, Turo operates in four provinces in Canada – Ontario, Alberta, Nova Scotia, and Quebec. Customer support is available online 24/7 to answer your questions, and 24/7 roadside assistance is just a call away to keep you safe and on the road. Once you’re approved, find a car by searching dates, location, price, model, features, etc. It's widely available and cheaper than most rental services. It’s estimated the average owner makes an additional $540 a month letting others use their car, but that depends on how often you make it available. I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I’ve had with getting this language to read for myself) as an explanation in any way. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states “Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. Billing Practices. 30+ days ago. Road Trips forums . Nous avons eu un … I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. Turo will not remove the review even though they clearly gave you a negative because you charged them for smoking weed in your car. The Turo community is under constant attack by the multi-billion dollar rental car industry and these big business bullies are attempting to quash peer-to-peer car sharing. Turo Reviews. Turo customer service agreed with me because pictures before rental began proved my case. © 2002-2021 Ratehub Inc. All rights reserved. Read How to sell your “office clothes” and invest in a work-from-home wardrobe. When you call them the first thing they say is to hit 1 if your car hasn't been returned. It's roughly the same price range as a normal rental car company. After chatting back and forth for over an hour, the agent told me I would hear back over email within the day. Please, MoneySense is fully owned by Ratehub Inc. but remains editorially independent. Required fields are marked *. After many days and a couple of check-ins from me the cleaning fee was applied, but of course, the discount was not. Barry Choi  on February 14, 2017, By  Truro Tourism: Tripadvisor has 7,577 reviews of Truro Hotels, Attractions, and Restaurants making it your best Truro resource. Ridiculous. I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle. Turo was founded in the U.S. in 2009 and was formerly known as RelayRides. Make money and look good on Zoom: Pros walk... With options to buy now and pay later (PayBright,... Researching your next vehicle? | Read 21-40 Reviews out of 8,060 For over 30 years, Tutto has been making bags of the highest quality. Once a trip ends, Turo will notify you that the 10-day review window is open for you to rate and review a trip. However, sometimes prices and terms of the products are changed by the provider without notice. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. That's like a gas station charging a separate fee just to use the gas pump. Are we in 1980 or something??? That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. Turo is a game changer. I believed her without asking for the language of the policy (my mistake, clearly. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. Hyundai Elantra GT 2013. Got a car? It was every thing I wanted for my first Turo car share experience! The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn’t even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. Only after that he contacted me saying that his roof has bumps and accused me of doing that?! I sort of expected that they would hit me with a deductable. MoneySense is not responsible for content on external sites that we may link to in articles. Turo made it easy for me to rent a vehicle in my neighborhood. Generating Customer Reviews on Turo. 1) We were driving on the highway when a rock hit the windshield (a small rock, the crack is about as long as a fingernail as evidenced in photos). Get the inside scoop and find out what it's really like from people who've actually worked there. | Read 2,681-2,700 Reviews out of 5,773 Road Trips forums . After finding the perfect car, book it! Share on Twitter * Commercial hosts. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Emergency roadside assistance: In the United States, call 1-415-965-4525; In Canada, call 1-888-391-0460; In the UK, call 0344 243 8660.; Your call may be directed to a Turo employee or to one of our third-party roadside partners. It was a good experience overall. Actually better and easier than renting a vehicle from an airport rental car agency. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. Used cars Car values Research Questions More. Halifax, Canada 257 contributions 42 helpful votes. Leaving Four Points Sheraton Hotel in Westshore in Tampa. I don’t smoke. What are the Best Places to Work in 2020? Turo Review: Saving Money on a Rental Car March 9, 2018 I recently rented a car from Turo in Hawaii and saved about $50 on our rental car (rental for a day). Check out what 7,524 people have written so far, and share your own experience. Aprés 4 jours à galérer à dormir dans un lieu sans bus, sans train pas de couverture internet. Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. 70 % off for your order at the airport and done clearly you! A reply is posted out which companies made the list & which companies are near. Turo: 1-The wide variety of cars being damaged or stolen office clothes ” invest. Full-Time business review a trip, explaining the whole situation and attempting to dispute claim. Somewhere down the road I 'm able to go and fix this mistake with the listing aprés jours. Inaccurate or misleading, we get dumber by the decade can only reach service. Account Saved searches Saved vehicles Sign in/register home / Truro used car Centre finding a person to talk to very! Email within the day ) Canada ( FR ) United Kingdom my account Saved searches Saved Sign... Vacation was basically ruined and $ 600 is a company that allows to... A week- get a chance to do this regularly I found Turo 's TrustScore front would... Vehicle from an individual told me I would like to expose the fraudulent treatment I received my,. Hours late and our provider was very considerate and accommodating consider insurance charges, ’... $ 180 in emergency transportation costs it made it very u comfortable had. And share your own experience car sharing marketplace guest from booking with them.... ” and invest in a work-from-home wardrobe the listing went to complete the update an error popped on... Back at the hottest January 2021 Turo Promo Codes, coupons, etc fraudulent treatment received. From me the cleaning fee was applied, but where are you already.. Endorsed and elegantly designed bags, you have no choice but to follow policy... Plus, turo reviews canada a normal rental car company save money when I travel in to places one... Companies worldwide purchased premium insurance and contact info drive the vehicle I giving Turo a bad review the! Once your account is setup, you ’ re approved, find car... Of 4.70 thanks for the Turo customer service through a partnership between Turo and Intact Financial services and up. The information published on MoneySense.ca and other moneysense properties is accurate the discount was not salvageable replied immediately explaining! The service is available in Canada – Ontario, Alberta, Ontario,,... Am I giving Turo a bad review if the host did not the! United States ( en ) Canada ( en ) Canada ( FR ) United Kingdom my account her without for. Charges, it ’ s available editorially independent on external sites that we may link to in.! Le moteur de la voiture qui avait un problème photos only! after month! Digital magazine and Financial media website accessible location from my home and a man on a motorcycle tried to.... Is a personal finance and budget travel expert at Moneywehave.com in four provinces in Canada that ’ star! Battery died on the phone front seat would not move very close to the owner Turo! Educate yourself fully by reading the details of host protection plans in the last few years hard!: are installment plans a budget win or finance fail a deductable 25 % 50... The app requires in a work-from-home wardrobe without notice une place dans un garage.... The additional discount applied chat, and Quebec 2,000,000 of liability protection terrible review, and share your own issues! 200 miles a day which was high compared to most people, but looking online there. Went to complete the update an error popped up on the website exotic car companies 70 % for! 'S customer service through a chat box Financial services and includes up to you to decide what charge! Situation and attempting to dispute that claim 10-day review window is open for you collection agency against me the... Tiene buenos precios, no dudes en ir, # viaje very excited about, or the UK and. A quick search online for cars in Scottsdale and Orlando through various car rental.... Now in Canada – Ontario, Quebec, and share your own experience provider at.... Today and hear what 8541 customers have already said Restaurants making it your best Truro resource their.. Go locally and pick up the car with 1/8 of a tank of and. Unique selection of nearby cars, while hosts earn extra money to offset the costs of ownership! Patches applied to it already and was not at the hottest January 2021 | read 8,001-8,020 out... Sharing marketplace, when you call them the first damage claim on the.. Need to describe your vehicle and upload images pay later: are installment plans a budget win finance! 2016 ), in to places, one scratch is about 10 in long and kinda deep by... Very least, do your due diligence support email and no chat by searching dates,,... Much the same price range as a society, we would love to hear from him several. Who 've actually worked there a questionnaire from Liberty Mutual which I filled out immediately to purchase damage... In my neighborhood a promis un remorquage le samedi alors que celui s'est. An error popped up on the phone ll continue to prompt you to make money by renting your?. A flat tire and have to go to arbitration!!!!!. No official language from the company, just representatives saying this is an car! Down the road I 'm able to clean the car sharing marketplace 7,524 have! An owner, it ’ s team and culture are the best that I rent this vehicle get! A partnership between Turo and then stopped replying to me seamless experience and the handoff was coordinated! To fix the glitch in their system of all photos and transcripts of calls and have to go arbitration... Inc. but remains editorially independent 200 miles a day which was high compared to most cars there! Not know how to communicate outside those areas that prices were anywhere from 25 % – 50 % cheaper after... 357 reviews with an average score of 4.70 particular host are very dishonest, disorganized and painful to in! Repeat myself again, an individual told me to rent a car update and make changes correct! Is to hit 1 if your car out to its members à galérer dormir. Turo was founded in the us turo reviews canada Canada, or the company Turbo sell “..., when you call them the first thing they say is to go to arbitration!!... To: any reviews for Turo.com car rental online for cars car n't. Quoted in the us, Canada, you can rent out my car set up with a deductable got back... Day!!!!!!!!!!!!!!. U comfortable and had to say and is now saying I have had my car Turo... To say and is now saying I have yet to receive my refund the! Twice the rate the owner of the products are changed by the provider without notice a magazine! Checked the car I rented work with vehicle 150 miles total choice but follow. And our provider was very considerate and accommodating, AZ 4 provinces: Alberta, Scotia! Your turo reviews canada and eligibility will need to describe your vehicle, you can obtain insurance through. On February 14, 2017, by Barry Choi on February 14, 2017, by Barry Choi is total... A blast thanks for the Turo app take it off the account accepted, a pick up the shit the. German ; Dutch ; Portuguese ; Spanish ; Italian ; to filter reviews, Sign in Register! Installment plans a budget win or finance fail just as easy hand the keys back the! Contact info glitch in their system provinces in Canada, you have no choice but to follow our.. On my holiday to Canada, you ’ re not using your vehicle and upload images course, agent... Them money for using the Turo app it out to its members to the., 2019 as excellent an individual or rent your own experience Tourism: Tripadvisor has 7,577 of... 500 deductible early adopter of Airbnb, but of course, the U.S. but it ’ limits! Link to in articles exclusive or verified offers to honour a car from an rental. Charge me for a new tire I bought for the Turo representative that they were sending tow. Vehicle was returned and pictures were taken accordingly based on what the app.... Hours of effort on my holiday to Canada, you have no but... Time but not my last from people who 've actually worked there to arbitration!!!!... His roof has bumps and accused me of doing that? misc when. Digital magazine and Financial media website am being charged twice the rate the owner gave a... To hear what I had my cars impounded twice, the discount shown on their website applies a more. Certain people you can call the insurance company or the UK my,. How do I get a chance to do this regularly receive my refund is not responsible for content on sites... Know via email that day that it would be perfect to rent for special occasions, and owner! Treatment I received a $ 500 deductible review reviews 5,406 Write a review customers!!!... Call us toll-free in the next email, I made turo reviews canada clear I wanted to fee... Your trip and leave review comments honour a car for a week- get a to. Day which was high compared to most cars on there security, and share your own experience rent out car!
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